The amendments to the Trade Practices Act 1974 (Cth) (TPA) require dealers and manufacturers to advertise a ‘drive away’ price for all vehicles. This price must include all components that are able to be calculated, such as vehicle cost, along with stamp duty, taxes, registration costs or other amount that the buyer would have to pay.

For those sellers who may be affected, we strongly recommend referring to the ACCC’s Pricing Manual for the Motor Vehicle Industry, which sets out the changes in more detail.

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If you need to contact customer support during this maintenance period please do so via email - http://pages.ebay.com.au/help/contact_us/_base/index.html. Alternatively, you will be able to use Live Help once the scheduled maintenance is completed.

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Communication, postage, and other buying and selling activities may be temporarily interrupted by these storms and floods, so we ask that you be patient if you have any trading partners in the affected areas.

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All the functionality currently offered on the summary page will still be available and any customisations you’ve already made will be carried over.

Here’s an overview of the new features:

Customisable summary page
Every section on the new summary page (e.g. listing activity) has an edit option. This lets you move the sections around, change the colour and customise how your data is displayed.

Shortcuts menu
The Shortcuts menu from My eBay will be added to the Selling Manager and Selling Manager Pro summary page. You can use this section to display the links you use most often.

Account Status
Account Status gives you an overview of your account activity on the summary page. (If you would like to see this section, please go to Page Options in order to select it.)

More data in At a Glance
In the new summary page, At a Glance will show data of your recent sales for the previous 120 days.

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The consolidation of eBay’s North American customer service operations is expected to capture efficiencies and facilitate the delivery of new service programs designed to improve the customer experience with eBay.

For Australian buyers and sellers, the closure of the Vancouver customer service facility will mean the transition of support services, including telephone, email and live chat services, to existing facilities in the US and the Philippines by early August.

eBay’s Manila facility, which currently supplies a significant level of email and live chat services to Australian members, will expand its services, and eBay’s US facility in Salt Lake City will increase its services to the Australian market.

eBay is committed to supporting the individuals impacted by the Vancouver closure, and the Canadian facility will be closed for 24 hours to allow staff members time to consider details of the announcement. During this period, email and live chat services will continue to operate, while phone support will be available again from Friday morning, Australian time.

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You’ll have access to a huge range of music for download at great prices from Universal’s music platform getmusic.com.au – just $1.59 a track and $15.99 for an album and best of all each download is compatible with all MP3 players. Look out for great deals all year round and keep an eye on the announcement board for special offers and promotions.

Already selling in the music category on eBay.com.au?

With the launch of eBay‘s music portal the Music category page has changed. Traditional music category items will now appear alongside the portal linking visitors to getmusic.com.au’s digital downloads.

The inclusion of a link direct to the music category page on the eBay header increases the prominence of all music category items on the site, making it even easier for buyers to get to your items. We believe the ability to access digitally downloaded music via eBay will enhance the buyer experience and keep buyers coming back to eBay.

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Buyers will still be encouraged to try and resolve any issue with their seller prior to lodging a case and will also still be required to wait at least 10 days before opening a case.

The ‘find contact information’ function remains available for 90 days following a transaction and allows trading partners to obtain certain contact information about one another to help them communicate and resolve any issues. This tool is available via advanced search.

If a buyer has paid with PayPal they must open a PayPal case within 45 days of paying for the item to be eligible for PayPal Buyer Protection.

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We apologise for any inconvenience and thank you for your understanding.

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