You can contact Live Help through the link at the top right of the eBay.com.au home page or through this link.

You can access the contact us page at this link.

We apologise for any inconvenience and thank you for your understanding.

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The technology looks at a multitude of details in listings to deliver more of the results you want. It makes it easy to browse and narrow your selection, and lets you choose how you want to see the results and even "anticipates" what you're typing in the search box.

We’ve had a lot of constructive feedback and great ideas from the community and have already incorporated a lot of these suggestions. In the coming months we’ll be introducing more new features and enhancements to make it even faster and easier.

Retiring the older technology

Until now, buyers and sellers have been able to ‘opt out’ of the new search engine but with more than 90% of members on eBay.com.au using the new search, we’ll be retiring the older technology over the next few days.

If you are an eBay Store owner, the retirement of this technology also means you need to switch to the latest Stores platform. Find out more about the new stores experience.

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You can contact PayPal Customer Service on 1800 073 263 from Monday to Saturday, 6AM to 10PM AEST.

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• the number of days the buyer should allow for you to process, pack and post the item (‘handling time’)
• whether you accept returns or not

New look Item Description Page
Later this week, sellers on eBay.com.au will be given the opportunity to preview the new Item Description Page.

This preview is being offered so you have the opportunity to familiarise yourself with the format and features before the page changes permanently later this year.

During this preview stage, buyers will continue to see the current item description page and you’ll only be able to see the new version when viewing your own items. We’ve also ensured you have the ability to opt out of the preview if you wish.

Smart FAQs for sellers
Intended to save you time and effort dealing with repetitive questions from buyers, we’re introducing a new free feature that will draw on live information from your listings to answer the top 20 buyer questions.

Smart FAQs will be available from mid June and are easy to set up.

Minimising how often changes are made on eBay
In an effort to minimise the impact site changes can have on sellers, we made a commitment last year to try and minimise the number of times changes are made on eBay.com.au.

eBay.com have today announced a plan to bundle changes into two or three major releases per year, and provide sellers with at least 60 days notice. By 2010 eBay.com.au plan to announce major changes at the same time as eBay.com.

Learn more about these changes by visiting Inside Selling.

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The fee changes will be effective from 00:00:01am (AEST) on 29 April 2009.

Details of the changes:

Cars (category #29690 and associated sub-categories)
For cars listings where the starting auction price or Buy-It-Now price is below or equal to $5,000 an $8 insertion fee will be charged for the listing. For cars listings where the starting auction price or Buy-It-Now price is above $5,000 the insertion fee will be $10.

If the item listed is successfully sold it will incur a final value fee. If the final sale price of the item is $5,000 or less a fixed $35 final value fee will be charged (this is a reduced rate from current pricing). If the final sale price is greater than $5,000 then a fixed $40 final value fee will be incurred.

Motorcycles (category #32073 and associated sub-categories)
Motorcycles and associated sub-categories (Scooter, Trail Bikes, Quad Bikes etc) will be charged a $5 insertion fee when listed in Auction or Buy-It-Now format. If the item listed is successfully sold, it will incur a fixed $40 final value fee.

Other Vehicles (Boats, category #103477 and associated sub-categories; Aircraft, category #32635; Caravans & Motorhomes, category #32633; and Trucks & Commercials, category #47364)
Other Vehicles will be charged an $8 insertion fee when listed in auction or Buy-It-Now format. If the item is successfully sold, it will incur a fixed $40 final value fee.

Reserve fees, listing upgrade fees, picture service fees for these categories and fees for Classifieds listings will not be changing. The first 12 photos of your listing and several Upgrade Features (Gallery, Picture Show, and Picture Pack) are all still free.

The new fee structure will apply to all listings that commence on or after 00:00:01am (AEST) on 29 April 2009.

Learn more about current eBay fees.

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We are working on resolving the issue. If you receive an error message when trying to connect, please try again.

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Think you’ve got nothing worth selling? According to eBay research, the average Australian has around $3,000 worth of unused and unwanted goods. Take a tour around our virtual home for some inspiration.

As always terms and conditions do apply.

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Once the boards are back online you can access them directly here

Please take some time to read the updated policy page here

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The eBay.com.au systems will automatically revert to AEST on Sunday morning.

This will impact buyers and sellers using eBay.com.au in the following way:

Sellers - your listings will appear to end one hour early however they will run for the exact time period you choose (a three day listing will run for 72 hours). As an example a listing that starts on Friday 3 April at 6am AEDST will end on Monday 6 April at 5am AEST.

Buyers - please note that both the item "end date" and the watching “time left” take into account this change so this time change will not impact your bidding or watching activity.

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