The three changes listed below are all effective from early March.

1. Changes to eBay pre–sale policy effective from 1 March 2009
   Pre-sale listings are for items that are not in the possession of the seller at the time of the listing, eg pre-release DVDs.

   Pre-sale items will be allowed on eBay.com.au only if the seller guarantees that the item will be posted to the buyer within 20 days from payment. Items covered by the ‘Event Tickets’ policy will not be affected.

   You can view the updated pre-sales policy here.

2. Changes to Postage and Handling policy effective from 1 March 2009
   The policy is to be updated following the recent introduction of limits to the amount that can be charged for the first flat-rate domestic postage in a small number of categories. The policy prohibits sellers from charging postage and handling fees which are excessive, inaccurate, misleading, unreasonable or unnecessary.

   You can view the updated Postage and Handling policy here and find more information about postage limits on the FAQ page.

3. Changes to required information within listings
   From mid March, all new listings will be required to include the following information:
   • the number of days the buyer should allow for you to process, pack and post the item (‘handling time’)

   • whether you accept returns or not

   If you are an Australian business seller, your buyers have a legal right to obtain a refund from you in certain circumstances and within a reasonable time. Find out more about return policies and requirements.

   Why is this change being introduced?
   Often when a buyer has a sub-standard shopping experience, the seller ends up getting a low Detailed Seller Rating (DSR). This can be caused by a gap between buyer expectations and their actual experience. Setting the correct expectations upfront and then delivering against them will significantly reduce the chances of this happening and also improve their perception of the seller. This change aims to bridge the gap between the expectation and experience, for the benefit of both sellers and buyers.