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December 2008
***Updated: Live Help back to normal service***

31 December 2008 | 12:17PM EST


Live Help and all Customer Support services are now back to normal.

We apologise for any inconvenience and thank you for your patience.

Regards,
The eBay team
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***Original: Live Help currently experiencing delays***

25 December 2008 | 08:19AM EST


Due to extreme weather conditions affecting staffing levels at our customer support centre, we are currently experiencing delays in our Live help service.

We apologize for the inconvenience and wish everyone happy holidays.

Regards,
The eBay Team

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***Australian Education Specialist Program Cancelled***

31 December 2008 | 09:30AM EST


As most Education Specialists would already be aware, eBay.com.au is no longer able to support the Education Specialist program as hosted by Power University (American Research Institute).

As of 31 December 2008, eBay.com.au's agreement with Power University ends. All Education Specialists will be allowed to continue using the approved logo and existing materials until 31 March 2009, however, Power University will no longer be hosting its website for Australian teachers. In the interim, eBay advises teaches to advertise their existing courses either via eBay listings, or on the New to eBay Help discussion board. After 31 March 2009, the use of the Education Specialist logo and materials will no longer be allowed.

In early 2009, eBay will make an announcement for a new program to recognise those who wish to teach others how to use eBay in Australia. This new program is taking shape after a series of discussions with existing Education Specialists.

Regards,
The eBay team
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***Scheduled Maintenance - Live Help***

19 December 2008 | 04:41AM EST


The eBay Live Help (live chat) functionality will be undergoing general maintenance for approximately one hour from 3pm - 4pm (AEDST) on Friday December 19th. During this maintenance period Live Help may be unavailable.

If you need to contact customer support during this maintenance period please do so via email - http://pages.ebay.com.au/help/contact_us/_base/index.html. Alternatively, you will be able to use Live Help once the scheduled maintenance is completed.

Regards,
The eBay Team
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