The Australian version of these advertisements went live at approximately 7pm on Monday 22 September and created some discussion among the Community until they were withdrawn the next morning. We apologise for introducing these new placements without letting you know first. We also appreciate the feedback provided and have taken onboard some of the concerns expressed by the Community.

This trial will continue, however the advertisements will be placed lower on the View Item Page and will be clearly marked as a sponsored link. During this trial advertisements will only appear in approximately 10-15% of View Item Pages in the following categories only:

• sport
• movies
• electronics

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Marketplace Research by Terapeak will still give you access to the same great data including:

• 90 days of completed listings
• 2 years of category trends
• Sellers by eBay seller ID
• Keyword Research
• Category Research
• Advanced Filters

If you were an eBay Marketplace Research subscriber on eBay.com.au as of Friday August 15th, you're eligible to transfer your current subscription to Terapeak at your current rate. You can do this now by signing in with your eBay user ID and password here: http://pages.terapeak.com/au/learn_more/.

You'll be guided through the process of signing up for the Terapeak tool and offered your subscription benefits.

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To celebrate, we're giving you a chance to WIN $25,000 cash in your PayPal account to spend on whatever you like. Your house, a new car or even that long awaited holiday you've been dreaming to take. It's up to you!

There are two ways to enter:

1. If you use your mobile to buy, or place a bid on the Australian eBay site and that item wins, you get one entry into the draw, and;
2. Pay for any eBay item with PayPal on your mobile and get two entries into the draw.

Enter as many times as you like!

As always Terms and Conditions do apply.

Happy shopping
The eBay and PayPal teams

*subject to receiving mobile reception and having a internet-enabled phone

A message from our lawyers
eBay is not providing personal financial advice to you and does not take your individual circumstances into account in providing information about PayPal. The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. eBay is an authorised representative of PayPal for the purpose of promoting PayPal and is not acting as your agent. You should consider the Product Disclosure Statement and Financial Services Guide before deciding to sign-up for or use the PayPal online payment service at https://www.PayPal.com.au

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	***Previous update: Changes to Member to Member emails***
	22 September 2008 | 05:26PM EST As announced in August, eBay has introduced some changes to the email system used by members which will come into effect today. Specifically, email addresses sent through the system (ie Ask Seller a Question, Reply to Question and Contact eBay Member links on the site) will be made anonymous in emails sent before a sale takes place. This applies to members who have not recently transacted with each other. Once the item is purchased, the member’s email address will be visible. Until then, eBay will replace the sender’s email address in the “From” field with a temporary anonymous address. If you forward member messages from your eBay registered email account to a secondary email account you should update your preferences in My eBay with this secondary email address. To set up this preference: Sign in to My eBay and go to Communication Preferences. In the section titled Delivery Options click the Show link next to Member-to-Member email address. Choose whether you want to use the same email address to send and receive emails from other members or different addresses for each. You may choose the second option if you need to have one email address to process and route inbound requests, and a second for outbound replies. Enter the email address(es) you want to use to send and receive emails and click on Save. A short grace period will apply before eBay begin to validate the email address a member is using to reply to member messages. This validation is a secondary security measure to prevent a fraudster from trying to gain access to your account. Learn more about these changes. Regards The eBay team
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	***Original: Changes to Member to Member emails***
	06 August 2008 | 03:48PM EST You may have heard that buyers are sometimes enticed to trade outside the eBay site by fraudsters promising a great deal. Such buyers not only risk losing their money, but also their trust in the eBay experience, and in eBay sellers. To help prevent this, we're making email addresses in certain situations anonymous. Starting 1 September 2008, email addresses sent through the eBay system (ie Ask Seller a Question, Reply to Question and Contact eBay Member links on the site) will be made anonymous in emails sent before the sale takes place. This applies to members who have not recently transacted with each other. Once the item is purchased, the member’s email address will be visible. This involves the email being routed through eBay’s system before it’s received by the member. To do this, eBay will replace the sender’s email address in the “From” field with a temporary anonymous address. The eBay email system has a range of filters to reduce spam and emails from fraudsters. What this means for buyers Buyers do not need to prepare for this change, but will notice some differences: When sending an email to a member through eBay, you will not have the option to hide your email address, as this will be done automatically. The yellow Respond button that is embedded within emails sent through eBay is being removed. You will be able to respond in the same way you reply to normal emails. What this means for sellers These changes may help sellers manage their customer service operations more efficiently: Emailing your customers: You can still respond to customers’ questions using your own email provider (eg Outlook and Hotmail); you no longer have to use My Messages. The yellow Respond button: Larger sellers found this button slowed down their response speed. This button is being removed as it’s no longer needed. Email address preferences: To ensure emails are from legitimate members, email addresses used to respond to customers must be added to your eBay account. You may want to set up a separate email address anyway so that customer emails don’t get lost in your inbox. Email sorting: The subject header is changing. You can use the subject header to route emails based on pre and post transaction questions about a particular subject. Limitations on emails: There are some limits on email size and attachments. Also, email addresses included within the message will automatically be stripped out. Next year we'll look at removing email addresses from listings as this can also lead to fraudsters tempting interested buyers to transact outside the eBay site. We haven’t made this change yet as we know many of you are busy ramping up for Christmas. Learn more about these changes. Regards, The eBay team
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The removal plan
Starting the week of 22 September, the links to Bid Assistant will be removed from item pages and My eBay. Buyers will no longer be able to create new groups of items within the tool. If you’ve used the Bid Assistant tool recently (or do so before 22 September) here’s how you’ll be affected:

• If you have an active Bid Assistant group as of 22 September: You'll still see the link to Bid Assistant in My eBay, and will be able to view your groups of items within the tool. The Bid Assistant tool will also continue to bid on the items within each group as scheduled. However, you'll not be able to add or remove items from a group, or alter your maximum bids. Because these groups will essentially “lock” on 22 September, make sure you don’t want to change anything within your Bid Assistant groups before that day.

• If you have a closed Bid Assistant group as of 22 September: You’ll still be able to view your closed groups via the link in My eBay.

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PayPal apologise for any inconvenience and appreciate your business. Once the maintenance has been completed the PayPal site will return to normal functionality.

We appreciate your understanding.

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Come along and hear from industry professionals and various panels of eBay sellers, meet with the eBay, PayPal, Gumtree and Shopping.com teams.

eBay is also extending an invitation to attendees to meet with key eBay team members for a ‘one on one’ discussion or perhaps join us for dinner on Wednesday evening. You'll have the chance to secure a 'one on one' session or your place at the dinner table when you arrive on Wednesday morning but be quick as spaces are limited.

The two day conference is only $249!

To register or find out more visit the PeSA website.

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	***Original: 2008 PeSA Summit – Navigating Change to Success***
	20 August 2008 | 10:34AM EST As previously announced eBay, PayPal and Shopping.com are proud to be the primary sponsors of this year's PeSA (Professional eBay Sellers Alliance) Conference. Registrations are open now but time is running out to take advantage of the early bird special. Registrations received prior to or on 22 August 2008 are available at the discounted price of $199 for the jam packed two day conference so get in now and save! To register or find out more about the conference, visit the PeSA website. Regards The eBay team
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The PayPal Customer Support phone number is: 1800 073 263

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We know that buyers love a bargain and free postage makes your item even more attractive!

Why Offer Free Postage?
Free postage drives the perception of good value and improves your chances of selling. It also helps buyers know the final cost of the item so there are no little surprises for them.

More Exposure
To make sure your listings stand out from the rest, we'll feature selected items with free domestic postage in our buyer newsletter, the Candy Jar.

This could link to your listing so make sure you take advantage.

Additional Information
There are lots of ways to improve the postage service to your buyers. Our Postage Centre offers lots of helpful tips on how to ensure your parcels are delivered efficiently, quickly and in one piece.

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