The conference is being held in Melbourne at Flemington Race Course on Wednesday 10 and Thursday 11 September. The two day event is open to all eBay sellers, regardless of whether they are members of PeSA and we encourage as many sellers to attend as possible.

Simon Smith (eBay Vice President) will be a keynote speaker at this year's conference and over the course of the two days eBay will present a range of topics including Buyer Insights and Onsite Search. PayPal, Shopping.com and Gumtree will be presenting as well and team members from each of the businesses will be manning booths so you’ll have ample opportunity to meet and discuss your business.

eBay is also extending an invitation to attendees to meet with key eBay team members for a ‘one on one’ discussion. These 20 minutes sessions provide you with an opportunity to share your comments, suggestions and ideas about eBay directly with the eBay team. You'll have the chance to secure a 'one on one' session when you arrive at the conference.

To see the full agenda, learn more about PeSA and to register for the event visit the PeSA website. Special early bird discounts apply to all registrations received prior to 22 August.

We look forward to seeing you there.

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Online Survey to the Selling Community
In the coming days, a broad cross section of sellers will be invited to participate in an online survey. This survey has been designed to capture your thoughts on what we can do to improve how we communicate with you and better understand how we can work with you to grow your eBay sales. We strongly encourage all recipients to complete the survey - the better the response rate, the more conclusive the results.

Please note - in order to receive the survey members must opt in to receive marketing communications from eBay (this can be updated by going to My eBay – Notification Preferences).

eBay Sponsorship of the 2nd Annual PeSA Conference - 10 & 11 September
eBay, PayPal and Shopping.com are proud to be the primary sponsors of this year's PeSA (Professional eBay Sellers Alliance) Conference. The two day event is open to all eBay sellers; we encourage as many sellers to attend as possible. eBay will present a range of topics including Buyer Insights and Onsite Search and there will be other sessions hosted by PayPal, Shopping.com and Gumtree.

eBay, PayPal and Shopping.com team members will also be hosting booths and look forward to providing you with insights and advice on growing your businesses.

Further information about the PeSA conference will be available in a separate announcement soon.

eBay Community Group Forums - National Tour
Throughout August and September, the eBay team will be touring the country hosting small group forums in key metropolitan and regional areas. These sessions offer people the opportunity to speak with eBay staff face to face in an open environment. The forums have been designed to allow for the exchange of ideas and information, and help eBay understand the challenges that members face when trading on eBay. These events will be by invitation only as numbers are strictly limited.

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The Engine Size field (i.e. 0.9 litres) will be changed to Engine Capacity (i.e. 900cc’s). This change is being made in an effort to eliminate any confusion for sellers when listing a motorcycle and for buyers when searching for motorcycles.

Any listings currently onsite that specify Engine Size within the Item Specifics will be impacted as this field will be removed.

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If you need to contact customer support during this maintenance period please do so via email - http://pages.ebay.com.au/help/contact_us/_base/index.html. Alternatively, you will be able to use Live Help once the scheduled maintenance is completed after 9am AEST.

Regards,
The eBay team

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This promotion is limited to the computers category so if you do list in other categories as well, you can still receive a discount on the computers category insertion fee. You’ll need to make sure that the computers category is the first item in which you list in order to receive a final value fee discount.

All other eBay fees including listing upgrades, format fees, subscription fees, as well as all PayPal fees apply as normal and terms and conditions do apply.

With an item selling every 26 seconds in this category on eBay.com.au you don’t want to miss out!

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• From Monday 21 July the services category will no longer allow Auction or Fixed Price (Buy It Now) formats. Any listings in these formats that are live when this change occurs will be allowed to expire, however they will not be able to be renewed.

• The Sell-Your-Item pages have been streamlined and offer new customisable features to enhance your listings and help you attract more enquiries.

• The search pages have been simplified and the refinement features enhanced allowing you to quickly find the service you need, from removalists in Adelaide to wedding photographers on the Gold Coast.

For more information visit our classified listings page or take a tour of the new look (beta) services category on eBay.com.au.

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PayPal are working to resolve this issue.

If you do experience difficulty accessing your PayPal account or paying for an eBay item using PayPal, please contact PayPal Customer Support on 1800 073 263.

PayPal apologise for any inconvenience and hope to have this issue resolved very soon. Further updates will be provided as they come to hand.

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If you are unfamiliar with these areas, we invite you to visit them by clicking "Community" from the eBay navigation bar at the top of any eBay page.

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Many of you told me personally that you believed the changes were for the better, but we also heard concerns from Community members around the world about Feedback. As I said at eBay Live!, we are listening. Open, constructive discussion about what's working and what's not is a strength of our Community, and essential to the collective good of eBay. When we get something wrong, we want to make it right. And when you have ideas that benefit the collective good, we want to make them happen. To that end, we are making the following changes based on your input.

Recalculating Feedback percentages without neutrals: Effective in late August, neutrals will no longer be counted as part of the Feedback percentage. This means we will be recalculating Feedback percentages retroactively for users worldwide. In the interim, no one will lose their PowerSeller status as a result of neutrals being included in their Feedback percentage.

Helping you resolve issues and satisfy buyers: By the end of October, we will roll out a new process to help you resolve issues with buyers, even after the buyer has left negative feedback. Everybody makes mistakes – buyers and sellers alike, and buyers should have a mechanism to change feedback if they make a mistake or if the seller rectifies an issue in a timely manner. Unlike with our previous Mutual Feedback Withdrawal system, our new process will enable buyers to change their feedback of the seller, not just withdraw the rating. We'll provide more details of this new process in the fall.

This is part of our overall effort to improve the customer experience, especially for sellers. In fact, we're already making progress in addressing one of your biggest pain points -- removing negative and neutral feedback left by buyers who violate our policies. For example, since we debuted the new Feedback system in May, we have removed more than 60 percent of the negative/neutral feedback left by buyers in an unpaid item (UPI) process. Looking ahead, you will see us continue to take the steps needed to protect your reputation on eBay. In the meantime, you can also protect yourself by following some well-defined best practices in using Feedback. I encourage you to check them out.

Finally, we're working to resolve other important issues that eBay sellers have raised over the past several months. I hope what I've shared with you today demonstrates our commitment to listening and responding quickly with solutions. We want to make eBay a great place for you to do business, but it's going to take all of us -- together -- to get it right for the collective good. I want to thank you for your patience, your business and your continued commitment to eBay.

Sincerely,

Lorrie Norrington
President, eBay Global Marketplace Operations

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If you need to contact customer support during this maintenance period please do so via email - http://pages.ebay.com.au/help/contact_us/_base/index.html. Alternatively, you will be able to use Live Help once the scheduled maintenance is completed after 5pm AEST.

Regards,
The eBay team

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We have decided to withdraw the notification to stop any further confusion and disruption among the eBay Community.

eBay regrets any uncertainty that this process has caused among the Community and believe that today’s decision will remove further doubt.

eBay’s goal has always been to provide members with a safer experience. Under the current circumstances, we will continue to look for ways to do that while still offering a variety of payment choices.

eBay requires all sellers to offer PayPal as a payment choice on eBay.com.au along with other permitted payment methods of their choosing.

Although we have decided not to move ahead with the further planned changes, eBay is pleased that all buyers can now choose PayPal along with other permitted payment methods of their choice.

Other recently introduced safety measures, such as PayPal Seller Protection and increased PayPal Buyer Protection (now up to $20,000) will also remain.

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