Title: Making eBay even safer
Date: Wednesday 30 April 2008
Time: 9.30pm to 10.30pm AEST (7.30pm to 8.30pm AWST)
Where: Workshops Board

See you there!
The eBay team

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	***Original: Upcoming online workshop: Making eBay even safer***
	28 April 2008 | 02:44PM EST As recently announced, we are making eBay even safer and there are a number of changes that may impact how you buy and sell on eBay.com.au. We'll be holding a workshop on Wednesday 30 April at 9.30 AEST (6.30pm AWST) to discuss these changes with you. The workshop is being held at this later than normal time to give members not living in the Eastern states a better opportunity to attend. So if you have any questions on how these changes will impact you, what you'll need to do to make sure you're prepared for the changes or why these changes are taking place, come along and speak with us. Title: Making eBay even safer Date: Wednesday 30 April 2008 Time: 9.30pm to 10.30pm AEST (6.30pm to 7.30pm AWST) Where: Workshops Board *Please note no personal account queries will be addressed during these workshops. What is an online workshop? Workshops are online discussions presented by staff, special guests and expert eBay members on a range of eBay related subjects. They combine informative material with interactive discussion and are a great way to learn, interact with eBay staff, and chat with the experts on a wide variety of topics. See you there! The eBay team
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This is great news for buyers and sellers alike providing greater choice and larger audiences with no extra cost or hassle!

To ensure you get the most out of this exciting new partnership, we’ve also revamped the eBay Motors site - it has a fresh look and feel as well as some great new features and functions making it easier to find and buy the item you want:

• Enhanced search features allowing you to quickly narrow down your options so only the items that interest you are displayed
• A scrolling live marketplace featuring a selection of some of the best cars on the site
• Easy to navigate category tabs

The new site is only in beta phase at the moment and is not yet replacing the current eBay Motors site but you can check it out at cars2.ebay.com.au. Give it a test drive now and let us know what you think. We’d really like to get your thoughts and suggestions on how to improve the site – in fact we’ll be giving away a Nokia 6110 Navigator mobile phone to the member providing the most helpful comments! Simply click the ‘send us your comments’ link on the homepage.

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"Free Shipping Sale" with Markdown Manager
Coming soon: a "Free Shipping sale" option in Markdown Manager. Buyers love a sale. And holding a sale offering Free Shipping for a limited time is a great way to create excitement and a sense of urgency.

Using Markdown Manager, you’ll be able to add a Free Shipping sale to any of your listings, individually or in bulk. This means you can now extend a sale to auction-style listings. When an item is part of a Free Shipping sale, buyers will see a Free Shipping icon on the item page.

Markdown Manager is the most popular eBay Stores feature. It lets you put your items on sale quickly and easily. Learn more about Markdown Manager.

New "Free Shipping" Icon for all Sellers
A new Free Shipping icon will appear whenever sellers select "standard free shipping" in their listings – whether they use Markdown Manager or not. This means listings offering Free Shipping are even more likely to catch buyers’ eyes.

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We realise these changes may have some implications for how you buy and sell on eBay.com.au, which is why you're invited to come and meet with us in person.

Come along and hear from eBay Vice President Simon Smith about why eBay is making these changes before we open up the floor to you for questions. We’ll have a number of eBay and PayPal staff available to answer your questions, discuss any concerns you may have and explain the changes in more detail.

Registration will be closing on Monday night so you only have a few days left to let us know if you'd like to come along!

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From now on the system will be noting the computers members regularly use when buying and selling on eBay. Then in June, we'll begin checking the computer you use to list an item to see if it's one you regularly use.

If you list an item using a different computer (e.g. at a friend's house, in a hotel, at the library) we may make a call to the phone number on your account to confirm that it's really you. We might also prompt you to verify your identity in other ways.

Please update your registered phone number
Please take a minute now to update your contact information. To add a phone number follow these steps:

1. In My eBay, click Personal Information (under My Account)
2. Click Edit in the Registration name and address column
3. Click Change in the Registration address column
4. Add in you current phone number

Having your current phone number on file helps eBay protect you. A wrong or outdated phone number will mean we can’t verify your identity. This could delay your ability to list items or respond to your customers.

If you have a mobile phone, we strongly encourage you to add the number in your contact details. That way we can reach you if you’re away from one of your usual computers.

eBay treats your phone numbers in accordance with our Privacy Policy.

Why are we doing this?
Some criminals attempt to defraud people on eBay by illegally gaining access to member accounts and setting up fraudulent listings in that person’s name. Most often they obtain the member's user ID and password using a phishing email.

By checking that the seller is using one of their usual computers, eBay can better identify and stop this kind of fraudulent activity.

These changes are part of our ongoing efforts to make eBay a safe and secure marketplace. We thank you for your support as eBay continues to improve security.

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We'll be holding two workshops on Wednesday 16 April to discuss these changes with you.

So if you have any questions on how these changes will impact you, what you'll need to do to make sure you're prepared for the changes or why these changes are taking place, come along and speak with us.

Title: Making eBay even safer
Date: Wednesday 16 April 2008
Workshop 1: 12.30pm to 1.30pm
Workshop 2: 6.30pm to 7.30pm
Where: Workshops Board

*Please note no personal account queries will be addressed during these workshops.

What is an online workshop?
Workshops are online discussions presented by staff, special guests and expert eBay members on a range of eBay related subjects. They combine informative material with interactive discussion and are a great way to learn, interact with eBay staff, and chat with the experts on a wide variety of topics.

See you there!
The eBay team

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As the eBay systems automatically reverted to AEST on Sunday 31 March, the official time shown on eBay.com.au will not need to change on 6 April.

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	***Original: Daylight saving time - change displaying on eBay.com.au***
	31 March 2008 | 03:17PM EST This year, daylight saving (AEDST) has been extended to Sunday 6 April. However, daylight saving time on eBay.com.au reverted to AEST on Sunday 30 March. We apologise for any inconvenience this may cause to the Community. eBay systems are automatically programmed to revert to AEST each year on the last weekend in March and after investigating an implementation of the extension of daylight saving to 6 April, it was determined that such a change could negatively impact site functions. Therefore during the week 30 March - 6 April, the time displayed on view item pages will be AEST, hence one hour behind daylight saving time. For example, an item that shows an ending time of 8:00pm AEST, will actually end at 9:00pm AEDST. What does this mean for buyers and sellers during this week? Our recommendation to buyers is to check “Time Left” when planning to bid on an item - this will give you the clearest indication of when the item will end. Our recommendation to sellers who schedule listings to end during the week 30 March - 6 April is to consider the above discrepancy between AEST and AEDST when determining listing times. Sellers who listed before 30 March Listings will appear to end one hour early however they will run for the exact time period you choose. For example a three day listing will run for exactly 72 hours. Therefore, a three day listing that started on Saturday 29 March at 6:00am AEDST will appear to end on Tuesday 1 April at 5:00am AEST according to the eBay.com.au clock. However, the listing still runs for 72 hours in total and the actual end time of the listing will be 1 April at 6:00am AEDST. On Sunday 6 April at 03:00am this issue will be resolved. Once again, we regret any inconvenience caused by this situation, and we appreciate your understanding. Regards, The eBay team
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Once again, we apologise for any inconvenience this may have caused.

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	***Original: Technical issue within checkout***
	20 March 2008 | 05:28PM EST Some members have reported issues with bank details not being displayed correctly when completing checkout. We are aware of the issue and are working to resolve it as soon as possible. In the meantime, if you do experience a problem with bank details not being displayed correctly, please contact the seller for confirmation of the bank account details so you can complete payment. We apologise for any inconvenience. Regards, The eBay team
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If you need to contact customer support during this maintenance period please do so via email - http://pages.ebay.com.au/help/contact_us/_base/index.html. Alternatively, you will be able to use Live Help once the scheduled maintenance is completed after 10am.

Regards,
The eBay team

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