Digitally delivered goods are often reproduced at little to no cost to the seller. On eBay, this creates the potential for feedback manipulation (both real and perceived). To preserve the integrity of the Feedback System, effective 8 April 2008 all goods that can be digitally downloaded or transferred electronically will be banned on eBay.com.au.

A similar change has been made on eBay.com, with the exception that digitally delivered goods can be listed using the Classified Ads format. Due to technical restrictions, the listing of digitally delivered goods using the Classified Ads format on eBay.com.au is not possible at this time. eBay will look into introducing a Classified Ads format for digitally delivered goods on eBay.com.au and regrets any inconvenience that sellers may experience in the interim.

Regards
The eBay team

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Title: PayPal Seller Protection
Date: Wednesday 2 April 2008
Duration: 7pm to 8pm (AEDST)
Where: Workshops Board

*Please note no personal account queries will be addressed during this workshop.

What is an online workshop?
Workshops are online discussions presented by staff, special guests and expert eBay members on a range of eBay related subjects. They combine informative material with interactive discussion and are a great way to learn, interact with eBay staff, and chat with the experts on a wide variety of topics.

See you there!
The PayPal team

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We are pleased to advise today that PayPal Seller Protection is now available!

To learn more about PayPal Seller Protection, the eligibility criteria and acceptable forms of ‘proof of shipment’, visit our About PayPal Seller Protection page or read the PayPal Seller Protection policy.

Regards,
The PayPal team

*Conditions apply. The Seller Protection Program is subject to the terms and conditions in PayPal's User Agreement. The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. You should consider the Product Disclosure Statement before deciding to sign-up for or use the PayPal online payment service at https://www.PayPal.com.au

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	***Original: Coming Soon: PayPal Seller Protection* ***
	26 February 2008 | 11:33PM EST PayPal is pleased to announce that from 27 March 2008 PayPal Seller Protection* will be available for sellers transacting on eBay with an Australian PayPal account. PayPal Seller Protection provides cover to all eligible eBay sellers for credit card related chargebacks and claims through PayPal Online Dispute Resolution for items not received or due to unauthorised payments (eg stolen credit card or account takeover). PayPal Seller Protection is offered free as part of PayPal’s usual service and is the first policy of its kind for eBay sellers with Australian PayPal accounts. What's changed? Sellers who accept credit cards (both off and online) usually have worn the costs associated with credit card chargebacks. On eBay, they may have also worn costs associated with claims through PayPal Online Dispute Resolution for items not received or unauthorised credit card transactions. It’s important to understand the difference between a chargeback and a claim. In essence, a chargeback is initiated by a credit or debit card holder directly with their bank or card issuer. A claim is initiated by a buyer through PayPal and begins with the PayPal Online Dispute Resolution Process. With the introduction of PayPal Seller Protection, sellers may be covered in the unlikely event of a claim or a chargeback associated with the sale of an item on eBay. Of course, eligibility criteria apply and one of the main requirements is that the sellers can provide acceptable proof of shipment which shows that they posted the item to the correct address. How does it work? When a buyer initiates a chargeback through their bank or files a claim through PayPal Online Dispute Resolution regarding an unauthorised payment or item not received, then the seller’s funds for that transaction are frozen while the complaint is under review. If PayPal determines that the complaint is valid then those funds will be reversed from the seller’s account. However, if a seller meets the eligibility criteria (described below) PayPal will not reverse the funds from the seller’s account. What are the eligibility criteria? The main eligibility criteria for PayPal Seller Protection are: Hold an Australian PayPal account Receive payment for a tangible eBay item Receive payment for the item into your Australian PayPal account Post the item to the buyer’s correct address using a PayPal approved postage service Retain the proof of shipment Provide PayPal with adequate proof of shipment and any other requested information in a timely manner Some exclusions apply, for example: claims for significantly not as described (SNAD), intangible items (such as a service or digital content), motor vehicles, or if sellers hand-deliver the item (eg, local pickup.) What are the PayPal recommended postage services? Postage from, to Recommended postage service To any destination Any international shipper that supports door- to-door tracking that is viewable online, such as UPS, FedEx or DHL Within Australia Australia Post Registered Post Outside of Australia Australia Post Registered Post International The PayPal Seller Protection Policy will be available on PayPal.com.au from 27 March 2008. We’ll be hosting a workshop in the coming weeks so keep your eyes on the Announcement Board for details. Regards, The PayPal team *Conditions apply. The Seller Protection Program is subject to the terms and conditions in PayPal's User Agreement. The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. You should consider the Product Disclosure Statement before deciding to sign-up for or use the PayPal online payment service at https://www.PayPal.com.au
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From today listings removed for policy violation will be saved in the ‘Unsold’ section of My eBay with a clear indication that the listing was cancelled. Sellers will receive an email in My Messages explaining why the listing was removed and the policy that it violated. Sellers can then edit the listing and relist the item accordingly (or delete it). Of course, the edited listing will need to comply with the law and eBay’s listing policies.

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Repeat Feedback Credit provides all members the opportunity to earn up to one feedback point per calendar week (i.e. Monday to Sunday) from the same trading partner. Repeat Feedback Credits have now been calculated and included in seller’s feedback scores for transactions ending on or after February 19th 2008. Credit for ALL repeat transactions that occurred between 1996 and February 2008 will be provided in May.

We've also made some cosmetic changes to the Feedback Profile page to reflect this change.

Now sellers can get the credit they deserve for offering great service that results in repeat customers and buyers can be rewarded with repeat feedback for showing loyalty and shopping time and time again with their favourite sellers.

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eBay is currently in the process of updating this page and once complete, the Contact Us links will go through to the new page. In the meantime, you can contact Customer Support through the Live help link at the top of the eBay.com.au homepage or access the Contact Us page using the following URL: http://pages.ebay.com.au/contact_ebay.html.

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If you need to contact customer support during this maintenance period please do so via email - http://pages.ebay.com.au/help/contact_us/_base/index.html. Alternatively, you will be able to use Live Help once the scheduled maintenance is completed after 17:00 AEDST.

Regards,
The eBay team

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Between Monday 3 and Sunday 16 March we’re sending you on seven dates so you can practice safe shopping and have the chance to put some cash back in your PayPal account.

All you need to do to participate is:

• Make sure you have a PayPal account. If you don’t already have one you can get one now at www.ebay.com.au/paypal
• Visit the 7 dates page for details of the tasks to be completed (the first task is available now)
• Follow the task instructions and you could pick up $50 or $100 each time

New tasks will available at 10am every second day (on the odd days).

Good luck & have fun!
The eBay team

eBay is not providing financial advice to you. The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. eBay is an authorised representative of PayPal for the purpose of promoting PayPal and is not acting as your agent. You should consider the Product Disclosure Statement before deciding to sign-up for or use the PayPal online payment service at https://www.PayPal.com.au

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