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November 2007
***New features for Markdown Manager ***

30 November 2007 | 10:54AM EST


Earlier this year we introduced Markdown Manager, a free tool for eBay Stores subscribers that allows sellers to put Fixed Price and Store Inventory items "on sale."

We would now like to tell you about two enhancements we've made to this popular feature in time for the holiday season.

Email Marketing with Markdown Manager
We've recently integrated Seller Email Marketing into Markdown Manager. Email is one of the most effective ways to let your buyers know about items that have been marked down, and now you can choose to automatically send an email to your subscribers whenever you start your sale.

Adding a filter for "Sale" items in search
Since the launch of Markdown Manager, buyers have asked us for easier ways to find sale items. This week we've added a "Sale items" filter to the Search Options section on the left-hand side of search results (in the drop-down menu under More Buying Options). Buyers using this filter will see items from eBay Stores sellers that are on sale through Markdown Manager.

We hope these enhancements will help increase your sales this holiday season – and afterwards!

Happy shopping
The eBay team


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***Scheduled maintenance ***

29 November 2007 | 04:56PM EST


The eBay system will be undergoing general maintenance from approximately 15:00 AEST to 19:00 AEST on Friday 30 November. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

Regards,
The eBay Team
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***Scheduled Maintenance: eBay Discussion Boards, Answer Centre and Cafe ***

29 November 2007 | 04:56PM EST


LiveWorld will be doing maintenance on their systems from approximately 15:00 AEST to 19:00 AEST on Friday 30 November. This means that eBay's Community forums (Answer Centre, Discussion boards and Australia Cafe) may be unavailable or slow during this time.

If you are unfamiliar with these areas, we invite you to visit them by clicking "Community" from the eBay navigation bar at the top of any eBay page.

Regards,
The eBay Team
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***New postage calculator now available***

27 November 2007 | 12:05PM EST


We’re very excited to announce that the eBay Postage Calculator is now live on www.ebay.com.au. Calculated Postage is a free and simple-to-use feature that allows you to easily include postage costs in your listings.

Calculated Postage will allow you to:

  • Automatically calculate and display accurate Australia Post domestic and international postage costs in the item listing and eBay search results, based on the buyer's location;
  • Research domestic and international Australia Post postal services and costs, based on your item’s weight, dimensions, and location.

Calculated Postage will help you:

  • Increase sales. Listings that include calculated postage costs are more likely to end in a sale.
  • Improve efficiency. The need to manually research and calculate postage costs is eliminated.
  • Save time. Emails from buyers about postage costs will be reduced.
  • Speed up checkout. Pre-filled postage details make it easy and quick for buyers to checkout.
  • Build customer loyalty. Up-front, accurate postage costs enhance the buyer’s experience, building trust and chances of repeat purchases.

The calculator is now available in the postage section of the Sell Your Item form. It will also be available when you download the latest version of Turbo Lister very soon.

Regards,
The eBay Team
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***Win everyday for 12 Days***

19 November 2007 | 05:45PM EST

Join in the fun of eBay's 12 days of Christmas and you could win one of 82 prizes, worth $50,000 in total.

Over the next 12 days, we'll announce an activity every day at 9 am AEDST here so make sure you check in daily for your chance to win.

There are all sorts of goodies up for grabs including iPods, cameras, an iMac and loads of PayPal vouchers.

Regards,
The eBay Team
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***Misleading and Discouraging Payment policy***

16 November 2007 | 05:21PM EST

eBay is now enforcing the Misleading and Discouraging Payment policy. This policy is in place to allow buyers to bid on or buy a listed item knowing what payment options are available to them up front, and what buyer protection may be applicable to that transaction.

Sellers who state in their listing that they accept certain payment methods must not selectively offer those payment methods to buyers. In addition, sellers must not discourage buyers from using any of the payment methods offered in the seller’s listing.

Examples:
1. A seller offering PayPal cannot say it’s available for international purchases only.
2. A seller who accepts credit card payments cannot say that they only accept them for items over a certain value.
3. A seller who accepts cheques must make it clear that the cheque needs to be accepted by an Australian bank or they must restrict sales to Australia only.

Violations of this policy may result in a range of actions, including:
- Listing cancellation
- Forfeiting eBay fees on cancelled listings
- Limits on account privileges
- Loss of PowerSeller status
- Account suspension

PayPal may also take action against sellers, in accordance with its User Agreement and applicable policies.

You can read the Misleading and Discouraging Payment policy here.

Regards,
The eBay Team
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***Exclusive to Power Sellers - 3 days of free* auction listings***

16 November 2007 | 05:01PM EST

From Sunday 18 November to Tuesday 20 November eBay is offering free* auction listings for auctions starting at 99c or less AND if you choose to add the Buy It Now feature then that's free too!

This promotion is exclusive to eBay Power Sellers but remember you must be a Power Seller at the time you list to qualify.

eBay's latest campaign – the 12 days of Christmas – will be ushering buyers to the site to get all their holiday goodies so make sure you take advantage by listing your stock on eBay in time for the rush… and make the most of the 3 free* listing days.

* Free insertion and free BIN feature fees for auction listings starting at 99c or less. All other eBay fees including listing upgrades, final value fees, format fees, subscription fees and PayPal fees apply as normal. Terms and conditions apply. View full details of eBay’s fees. Happy listing The eBay team

Regards,
The eBay Team
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***Updated: Scheduled maintenance -- including eBay Checkout***

16 November 2007 | 08:51AM EST


The announcement posted yesterday about the eBay system general maintenance (including eBay Checkout) scheduled for Friday 16 November has been postponed. We will keep you posted on the new date for this maintenance.

Regards,
The eBay Team
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***Original: Scheduled maintenance -- including eBay Checkout***

15 November 2007 | 05:20PM EST


The eBay system will be undergoing general maintenance from approximately 18:00 – 19:00 AESDT on Friday 16 November. Please note that eBay Checkout will be completely unavailable for a portion of this time, and other eBay site features may be unavailable or slow.

Regards,
The eBay Team

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***Updated: Ban of Bindeez children’s toy.***

12 November 2007 | 11:52PM EST


Please be aware that the ban of Bindeez children's toys has been updated. The ban is now nation wide.

eBay will continue to monitor the site in an effort to remove any listings of the banned items.

Information regarding the recall of the Bindeez toys can be found on the Australian Competition and Consumer Commission Product Recalls Australia Web site.

Regards,
The eBay team
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***Original: Interim ban of Bindeez children’s toy ***

07 November 2007 | 02:49PM EST


The NSW Fair Trading Minister Linda Burney has announced an interim ban of the Bindeez children’s toy after two recent poisoning cases at Westmead Children’s Hospital. According to reports two children became ill after swallowing a large quantity of beads from the toy.

Parents have been advised to immediately remove the toys from children.

eBay is monitoring the site in an effort to remove listings of the banned items.

Regards,
The eBay team

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***Best Offer now available for Services***

09 November 2007 | 11:45AM EST


The ‘Best Offer’ feature is now available within all Classified Services listings.

Best Offer allows buyers to make an offer on the service advertised. The seller then has the ability to accept, decline or make a counteroffer. Once an offer is accepted the transaction is complete. It’s a great way of getting what you want quickly at the price you want.

To see if a seller is accepts offers, look for the Classified Ad with Best Offer logo in the search results.

Happy shopping
The eBay team
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***Changes to the postage & handling calculator***

08 November 2007 | 07:34PM EST


Postage & handling – as a seller it’s often difficult to estimate the correct charge and as a buyer, it can be frustrating when listings don’t display postage cost or you feel it’s over inflated.

That’s all about to change.

We're introducing a new simple to use postage calculator that will automatically calculate Australia Post domestic and international postage costs. This cost will be displayed within the item listing and eBay search results. And the best part, as long as you're signed in, the postage costs displayed will be based on your registered postal address.

Calculated postage will help you:

  • Increase sales - listings that include calculated postage costs are more likely to end in a sale.
  • Improve efficiency - no need to manually research and calculate postage costs.
  • Save time - emails from buyers about postage costs will be reduced.
  • Speed up checkout - pre-filled postage details make it easy and quick for buyers to checkout.
  • Build customer loyalty - up-front, accurate postage costs enhance the buyer’s experience, building trust and the chance of repeat purchases.

As you know, we’ve placed a huge emphasis on making your eBay experience easier and we’re confident you’ll find the new postage calculator does exactly that.

Happy shopping
The eBay team
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***Scheduled Maintenance: eBay Discussion Boards, Answer Centre and Cafe ***

08 November 2007 | 11:48AM EST


LiveWorld will be doing maintenance on their systems from approximately 15:00 AEST to 19:00 AEST on Friday 9 November. This means that eBay's Community forums (Answer Centre, Discussion boards and Australia Cafe) may be unavailable or slow during this time.

If you are unfamiliar with these areas, we invite you to visit them by clicking "Community" from the eBay navigation bar at the top of any eBay page.

Regards,
The eBay Team
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***Scheduled maintenance ***

08 November 2007 | 11:48AM EST


The eBay system will be undergoing general maintenance from approximately 15:00 AEST to 19:00 AEST on Friday 9 November. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

Regards,
The eBay Team
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****** Live Help Scheduled Maintenance ******

07 November 2007 | 02:37AM EST


The eBay Live Help (live chat) functionality will be undergoing general maintenance for approximately two hours from 15:00 AEDST to 17:00 AEDST on Wednesday 7 November 2007.

During this maintenance period Live Help will be unavailable. If you need to contact customer support during this maintenance period please do so via email - http://pages.ebay.com.au/help/contact_us/_base/index.html. Alternatively, you will be able to use Live Help once the scheduled maintenance is completed after 17:00 AEDST.

Regards,
The eBay Team
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***Coming soon – new look sign-in page***

01 November 2007 | 03:55PM EST


In the next few days, when you log into eBay you'll be greeted by a new sign-in page.

Online security is an important issue and we want to help make sure our regular buyers and sellers don't mistake the new sign-in page for a spoof page! Below is a preview of what the new sign-in page will look like:

The new page is a bit more friendly and inviting. It also encourages guests to register on the site and points out security advantages, such as PayPal Buyer Protection.

If you are ever concerned about whether an eBay sign-in page is legitimate, here are a few tips:

  1. Close your web browser. Open a new browser and type in www.ebay.com.au - then sign in.
  2. Download the eBay Toolbar featuring Account Guard. It's free to download and helps make sure you are on a legitimate eBay site. The Account Guard turns green if you are on a legitimate eBay website and red when you need to exercise caution.
  3. Download the latest versions of Microsoft or Firefox browsers.
We also encourage you to learn more about online security and stop the scammers.

Thanks for your support – and stay safe!

Regards,
The eBay team
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***Scheduled maintenance ***

01 November 2007 | 03:09PM EST


The eBay system will be undergoing general maintenance from approximately 15:00 AEST to 19:00 AEST on Friday 2 November. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.

Regards,
The eBay Team
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***Christmas has come early on eBay – but where’s Santa?***

01 November 2007 | 02:59PM EST


Don’t worry – Santa’s in safe hands. He’s learning how to shop on eBay – getting the best gifts at the best prices!

See how he’s doing.

Regards
The eBay team
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