eBay has made some important security and reporting enhancements to your invoices. How will this affect you?

Change to how you access your invoices

The next invoice you receive by email will contain only a text summary of your invoice information, including the amount due and your payment method on file. To view the full invoice details you will need to log into your eBay account.

We believe this sign-in step helps further protect you from inadvertently sharing your account details with fraudsters by clicking on links and buttons in spoof (fake) emails.

Improvements to help you analyse your invoices

To give you more flexibility when analysing your invoices, you can now do the following:

• Download your invoice into an HTML file (non-editable)
• Download your invoice into a CSV file enabling you to sort your invoice transactions using any application that supports the CSV format, such as Microsoft Excel
• Easily track the fees you've paid through the "subtotals by fee or item" report

1. Sign in to My eBay.
2. Go to My Seller Account.
3. Select View Invoice.

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eBay Australia is making changes to the finding experience.
Finding helps buyers locate the product they want – if they can’t find it, they can’t buy it!

What's changing?
eBay Australia’s category structure will be undergoing significant change in July, August and September. It is moving toward a new platform which will deliver more relevant results for buyers. This platform relies on more than just category structure to help locate items and includes keywords, colour, brand, product type, as well as price, condition etc.

Why is it changing?
eBay Australia's category structure will evolve to become a list of product types rather than a hybrid system that inconsistently includes aspects such as brand, colour etc. This will help facilitate the 75% of buyers who search for their items.

The goal is to allow sellers to classify items broadly, without being forced into a rigid category structure.

This is being done with two key principles in mind:

Create a consistent language, grammar and classification style.

A new, broader category structure will no longer support product aspects such as colour and brand so you should continue to list these aspects in your item title and within item specifics. Another aim is to reduce the duplication of categories so it's more obvious where to list and buy the item you’re looking for.

Do you need to do anything?
Another announcement will be made to let you know in advance of any changes being made so there is as little disruption to you as possible. If you sell on eBay, you will eventually be asked to adjust any recurring listings to reflect the new category numbers. Turbo Lister settings will also require updating.

If you would like to make a suggestion about category structure or classification, please email the Finding Team aucategory@ebay.com

Such a significant improvement will help create a more efficient finding experience on eBay.

Regards,
The eBay Team

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The old version of the Sell Your Item form was retired today 24 May 2007.

We’ve been transitioning sellers to the new Sell Your Item form since August last year.

The vast majority of sellers are already using this new form successfully.

All sellers will now be directed to the new form by default.

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Is managing your auctions becoming a tricky juggling act?

Let Bid Assistant do all the work for you. Bid Assistant is a tool that makes managing and bidding on your watched items a piece of cake.

How does it work?

Let's say you want a new ipod nano, and you have five listings for this product in your Watch List. With Bid Assistant, you can group them together and enter the maximum amount you want to pay for each listing.

Once set up, Bid Assistant will place your maximum bid on the item that's ending soonest. While the listing is active, our bidding system will automatically update your bid amount up to your maximum amount.

This amount could be the same for each listing or you could specify different amounts for each item within the group.

If you win, you get to celebrate your victory! And the rest of your listings will not be bid on by Bid Assistant. If you miss out, Bid Assistant will automatically bid on the next auction in your group, until you win one of the listings or all of your chosen listings end.

Who can use Bid Assistant?

You must have a feedback score of 5 or more to use Bid Assistant.

Look out for Bid Assistant, due to launch on eBay.com.au next week.

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List your Service for free* and save $5 per listing

All Auction or Buy It Now services listed between the hours of 00:00:01 AEDT, Saturday 26 May 2007 and 23:59:59 AEDT, Monday 28 May 2007 will be free*.

Also, a reminder that Value Pack (Gallery, Subtitle and Listing Designer) is also free for all Services listings.

Listings using the Classified Ad format are not included in this FREE* listing promotion.

For more information see eBay's price promotion page.

Have fun trading on eBay!

*All other fees including feature fees, final value fees, reserve price fees and PayPal fees will still apply.

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We felt that it was time for a fresh new look on eBay. We also wanted a more convenient way to navigate to all areas of the site. And so a brand new eBay header was born. (Known to some as the bar at the top of the page.)

Here are the key changes that will be introduced in the next few days:

• Quick access to eBay categories & specialty sites - A new eBay Categories link will be included in the header. When you hover over it with your mouse, a full list of eBay categories will be displayed, letting you quickly go to the one that interests you. In addition, we're adding a convenient link to eBay Motors.
• Bigger search box front & centre - One thing we've heard consistently through our research is that members want a bigger, more obvious search box. This enlarged search box will be available, directly beneath the eBay logo.
• Quick links - The standard Buy, Sell, My eBay, Community, and Help links will be moved to the upper right-hand corner. When you hover over these links a short list of related links will be displayed.

We hope you like what you see and find the tools useful and easy to navigate.

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Be the first eBay.com.au member to find the correct ‘secret service’ listing and send the correct URL to the email address within the listing and you’ll win an LG fridge, washing machine, oven or dishwasher.

Twice a week, for three weeks, from 16 to 30 May, we’ll give you clues about a secret listing that can be found in our new Services category. You just need to find it, look for the email address in the listing and be the first to write to the email address within the listing.

The Secret Service listings are marked with a special symbol, so you know you’ve found the correct listing. Only one entry per clue is permitted.

Check out the clues and terms and conditions and keep an eye on the new Services category for your chance to win.

Good luck and make sure you check out eBay Services today!

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To help you sell more, eBay are offering a free* listing day for all auction listings that offer PayPal as a payment method on Tuesday 15 May 2007.

So offer PayPal now!

You can list as many auctions as you like on ebay.com.au with PayPal as a payment option and you won't be charged the listing fee during the promotional period.

For full details please see the terms and conditions of this promotion.

* Important information: All other fees including feature fees, final value fees and PayPal fees will still apply to the listings.

Regards,
The eBay Team

[1] Source: PayPal analysis, March 2007.
[2] Conditions apply. The Buyer Protection Program is subject to the terms and conditions in PayPal’s User Agreement.
The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Licence, number 304962. You should consider the Product Disclosure Statement before deciding to sign-up for or use the PayPal Online payment service at https://www.paypal.com.au

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We have changed the way Detailed Seller Ratings are displayed. Detailed Seller Ratings are the anonymous star ratings that buyers leave for sellers. The system displayed the Detailed Seller Ratings to the nearest ½ star. Late last week, the system was updated to display Detailed Seller Ratings to the nearest 1/10 (one-tenth) star. We believe this update provides members with more specific information.

The results we’ve seen so far indicate that there is a good take up of the new Feedback features, and no negative impact on bidding and listing. While some members were initially concerned about the changes, we’ve received an increasing number of positive comments, from both buyers and sellers.

We appreciate the input and support we’ve received from our members. These changes help ensure that eBay’s Feedback system continues to be a credible measure of trust in the eBay marketplace.

Regards,
The eBay Team

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	***Original: Feedback 2.0***
	05 March 2007 | 06:05PM EST Beginning Tuesday 6th March, buyers in Australia, Belgium, France, India, Ireland, Italy, Poland and the United Kingdom will be able to rate sellers on the four Detailed Seller Ratings we announced in February (see original announcement). You will notice three significant changes: Buyers can now rate sellers on Item description, Communication, Delivery time and Postage & packing charges after first leaving an overall positive, neutral or negative Feedback. Buyers can rate sellers on a 1 to 5 scale, with 1 being the lowest and 5 the highest. The average of all ratings is displayed on the Feedback Profile page. The Feedback Profile page has changed and now includes a summary of the Detailed Seller Ratings. The item title and item price for each Feedback will be visible on the Feedback Profile page below the Feedback comment for 90 days after the comment was left. This additional information will enable buyers to make more informed decisions before purchasing; and rewards sellers by recognising what they do to ensure customer satisfaction. These changes ensure that the Feedback system continues to be a credible measure of trust in the growing community marketplace. For further information please read the Overview of Detailed Seller Ratings and frequently asked questions. Sincerely, The eBay Team
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There are some significant changes this month in the following Categories:

• Baby & Maternity
• Clothing & Accessories

The latest changes are currently scheduled to go live in the week beginning May 7th 2007.

We strongly encourage members to pay careful attention to which categories have changed and to update Turbo Lister accordingly.

We are always keen to receive your suggestions on category structure. To submit a category suggestion, please click here.

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The vast majority of sellers are already using this new form successfully.

This process is now complete and we’re ready to retire the old version on 24 May 2007.

If you are not currently using the new version of the form, we strongly encourage you to do so

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