Over the last several months we’ve been working on a number of projects to help improve the safety of the eBay marketplace.

For instance, last spring we introduced certain restrictions to help reduce counterfeits on the site. Earlier this year we implemented a project which safeguarded some member IDs to protect those bidding on high-priced items. We’re also testing Detailed Seller Ratings to help buyers choose sellers who offer the best customer experience.

Early results from these efforts show we’re moving in the right direction. We’re seeing a significant reduction in fake Second Chance Offers, for instance, and fewer reports of potential counterfeit listings.

Of course, as we make changes, criminals also adapt their methods. While I’m pleased with our direction and progress, this is an ongoing effort that requires an aggressive long-term approach, and we're working on educating and communicating with the Community to help address their concerns.

For example, we’ve made significant changes to the Security Centre on the eBay site, presenting vital information on safe online shopping practices in a simple yet informative format.

Reducing fraud
Another security measure we’re taking involves categories with the highest level of fraud-related complaints. In such categories certain listings may not be viewable for several hours before appearing in Search results.

To ensure buyers who browse by category see these items, they will appear in the Newly Listed search results based on when they are made visible in search (as opposed to when they are listed.)

What kinds of listings will be impacted?
Unfortunately, I cannot provide this criteria because it could be used by criminals to work around our efforts. Overall, however, we expect this security measure to impact only a fraction of listings.

I understand that this has an impact on our sellers but will help make eBay a welcoming, safe marketplace for both buyers and sellers.

I appreciate your ongoing support.

Sincerely,

Rob Chestnut
Senior Vice President, Global Trust & Safety