 ***Online Safety: Protect Yourself from Fake Second Chance Offers and Spoof (Phishing) Emails/Websites *** |
09 June 2006 | 02:45PM EST
Safety online starts with keeping your online accounts secure from intrusions. We are committed to helping you protect yourself from spoof (also called phishing) emails and websites, including fake second chance offers. Here are some basic tips to make sure that you are keeping your accounts and personal information secure:
- Never pay with Western Union, Money Gram or other instant money transfer methods. It’s against eBay’s Safe Payments Policy for a seller to request payment via these methods as they’ve proven to be unsafe for online shopping.
- Fake Second Chance Offers - Sending fake Second Chance Offers is a common trick used by fraudsters. If you receive an email with a Second Chance Offer for an item you recently bid on, please check your My Messages inbox (located in My eBay) on the eBay site to make sure the offer is authentic. If it appears in My Messages with the title 'eBay Second Chance Offer for Item...', it's authentic. If the Second Chance Offer does not appear in My Messages, or appears with a different title, it is not legitimate and should be ignored.
- If you receive a suspicious email that looks like it's from eBay or PayPal, please forward it to spoof@ebay.com.au or spoof@paypal.com.au. We will respond within 24 hours to tell you whether or not the email is authentic.
- Be suspicious of any email that requests personal information - Be cautious of other emails that request you to click a link and submit your financial or personal information. Do not click on any links in this type of email if you can not verify it is authentic.
- Download the eBay Toolbar - The eBay Toolbar includes Account Guard which goes green when you are on a legitimate eBay or PayPal site, and red when you are on a known fraudulent site.
You can find out the latest information on safety, security and identity theft protection by visiting the PayPal Identity Protection pages and the eBay Security & Resolution Center.
Regards,
The eBay Team
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