New features in this version of SYI include:

• A simple 1-2-3 listing process - fewer pages and fields help reduce the time it takes to create a listing.
  
• A “category suggestions” feature – this ensures your item is listed in the best category for maximum exposure to buyers.
  
• Dynamic help and personalised tips – these provide guidance and best practice tips to help you create a better listing.
  
• Listing preview section – see what your listing will look like when viewed by potential buyers before you submit your listing.
  
• Re-usable listing templates – these make it easier for you to list additional items.

However to be absolutely sure that SYI 3.0 is right for the eBay Community, we are going to run a very limited test over the next few weeks where a small number of randomly selected members will by default see the new form. Rest assured that if you are selected for this trial and don’t want to use SYI 3.0, the current version of SYI will still be available. Trial participants will be asked to share their experiences in a survey.

Thanks again to everyone who has provided feedback to date and we look forward to your ongoing help in our efforts to improve the selling experience on eBay.

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When you buy a car through eBay Motors, you may be covered for up to $20,000 of FREE Vehicle Purchase Protection (VPP) insurance and there's no additional sign-up, opt-in, or registration necessary for either the buyer or seller*. We have arranged this cover with a major insurer so that you can buy a car with confidence on eBay Motors.

For more information please visit the Vehicle Purchaser Protection Program information page.

*Terms and Conditions apply. VPP insurance only applies to the purchase of an eligible vehicle by an eligible purchaser. Buyers must agree to the terms and conditions to make a claim under the policy.

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These changes are currently scheduled to go live early in the week beginning June 5th, 2006.

We strongly encourage members to pay careful attention to which categories have changed and to update Turbo Lister. Existing listings may be moved as categories are split, moved, or renamed.

We are always keen to receive suggestions on category structure. To submit a category suggestion, please click here.

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Communication before claim escalation
The new PayPal Dispute Resolution process offers a number of features to help buyers and sellers resolve their transaction problems. These include:

• Tracking all dispute and claim activity in one location – the PayPal Resolution Centre
• A Customer Service Message box sellers can use to target buyers with important messages, such as shipping times and other policies, before buyers can escalate the situation to a claim
• Buyers and sellers can communicate directly by posting messages back and forth in the Resolution Centre
• Easy buyer access to updated tracking and delivery information
• Automatic email notifications for sellers when new disputes are created

To open a dispute, please follow these steps:

1. Log into your account at https://www.paypal.com/au
2. Select the Resolution Center tab.
3. Click File a dispute
4. Enter or select the PayPal transaction ID for the transaction you would like to dispute
5. Review the transaction information and select a reason for opening the dispute
6. Enter in the details of the transaction and initiate communication with the seller in the Compose Message to Seller box and click Continue

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We encourage sellers to check their business tools – such as spreadsheets, letter and label templates, etc. – to make sure they can handle item numbers that are up to 19 digits. If you use specialised software applications for listing and managing item data, please check with your developer to make sure they can support item numbers up to 19 digits.

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	***Original: Coming Soon: Item Numbers Expanding***
	17 May 2006 | 06:37PM EST To ensure the site can accommodate a growing number of listings, we will soon increase the number of digits included in our item numbers. Current item numbers will not be impacted, but after this change, all new listings will have item numbers in the 12-digit range. These digits may increase over time to up to 19 to support future growth. Regards, The eBay Team
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Shopping.com, an eBay company, pioneered online comparison shopping and today is one of the fastest growing shopping destinations on the Internet. With millions of products, thousands of merchants and millions of reviews from the Epinions product review community, Shopping.com empowers online shoppers to make informed choices.

Launching Shopping.com in Australia follows the success of its sites in the US, Germany, UK and France.

Have fun shopping on Shopping.com!

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All items listed on eBay.com.au between the hours of 12:00:01am AEST, Thursday 18th May, 2006 and 11:59:59pm AEST, Saturday 20th May, 2006 will be eligible for Gallery for FREE.

Adding your item’s photo to the gallery enables potential buyers to preview your item instantly in the search and browse view. Use a gallery photo to help attract more buyers and a higher price. On average, listings using Gallery attract 72% more bids than listings that use no listing upgrades.*

Price promotions on eBay.com.au only happen every once in a while, so make sure you take advantage of this opportunity. For more information, see eBay’s price promotion page.

Have fun trading on eBay!

*This represents an average based on data from June 2004 transactions on eBay.com.au. No representation is made that a seller's final price, number of bids or conversion rate of a specific item will increase by the average percentages noted above.

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For further information please see the announcement below.

Regards,
The eBay Team

eBay Australia is dedicated to making our members’ online experiences safe and fun. As part of these efforts and in partnership with software security companies Cleartext Holdings Pty Ltd and Tall Emu Pty Ltd, we are conducting a pilot to gauge the Community’s reaction to security software package Secure Desktop.

Our research shows Australian Internet users are concerned about the protection of their personal and financial data. Identity theft, phishing, spoof websites and account takeovers impact the entire Internet industry. One way to lessen the likelihood of becoming a victim of these threats is to install security software on to your computer such as anti-virus, anti-spam, anti-spyware and firewall applications.

Installing security software and keeping it up to date is an important first step for all Internet users but it must also be coupled with sensible online practices. For more information of safe Internet practices read the eCommerce Safety Guide.

In an effort to assess the take-up and usage of such software applications, eBay Australia together with Cleartext Holdings Pty Ltd and Tall Emu Pty Ltd is offering 1,000 eBay Australia members the opportunity to download Secure Desktop which is next generation IT security software and includes:

• Online Armor (free one year licence) – this may augment existing security software running on your computer. Click here for Online Armor FAQs
• eBay Toolbar (free). Click here for eBay Toolbar FAQs
• Kaspersky Antivirus Engine (free 60 day licence)

During the course of the pilot eBay will conduct a survey among members who have downloaded the Secure Desktop Pilot. Any immediate feedback can also be provided to: onlinearmor_feedback@ebay.com.

To download the Secure Desktop Pilot click here.

I look forward to reading your feedback on the Secure Desktop pilot.

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	***Original: Free Security Software Pilot***
	08 May 2006 | 07:00PM EST eBay Australia is dedicated to making our members’ online experiences safe and fun. As part of these efforts and in partnership with software security companies Cleartext Holdings Pty Ltd and Tall Emu Pty Ltd, we are conducting a pilot to gauge the Community’s reaction to security software package Secure Desktop. Our research shows Australian Internet users are concerned about the protection of their personal and financial data. Identity theft, phishing, spoof websites and account takeovers impact the entire Internet industry. One way to lessen the likelihood of becoming a victim of these threats is to install security software on to your computer such as anti-virus, anti-spam, anti-spyware and firewall applications. Installing security software and keeping it up to date is an important first step for all Internet users but it must also be coupled with sensible online practices. For more information of safe Internet practices read the eCommerce Safety Guide. In an effort to assess the take-up and usage of such software applications, eBay Australia together with Cleartext Holdings Pty Ltd and Tall Emu Pty Ltd is offering 1,000 eBay Australia members the opportunity to download Secure Desktop which is next generation IT security software and includes: Online Armor (free one year licence) – this may augment existing security software running on your computer. Click here for Online Armor FAQs eBay Toolbar (free). Click here for eBay Toolbar FAQs Kaspersky Antivirus Engine (free 60 day licence) Please note that upon the expiry of the term for the applicable software licences the Online Armor and Kaspersky Antivirus Engine programs will cease to function effectively and you may wish to purchase further licences. During the course of the pilot eBay will conduct a survey among members who have downloaded the Secure Desktop Pilot. Any immediate feedback can also be provided to: onlinearmor_feedback@ebay.com. To download the Secure Desktop Pilot click here. I look forward to reading your feedback on the Secure Desktop pilot. Stay safe, Alastair MacGibbon eBay Australia Trust & Safety Director
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Adding your item’s photo to the gallery enables potential buyers to preview your item instantly in the search and browse view. Use a gallery photo to help attract more buyers and a higher price. On average, listings using Gallery attract 72% more bids than listings that use no listing upgrades.*

If you're not already a member of PayPal it's quick and easy to sign up. Click here.

Price promotions on eBay.com.au only happen every once in a while, so make sure you take advantage of this opportunity. For more information, see eBay’s price promotion page.

Have fun trading on eBay!

*This represents an average based on data from June 2004 transactions on eBay.com.au. No representation is made that a seller's final price, number of bids or conversion rate of a specific item will increase by the average percentages noted above.

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