This workshop will be held on Thursday 7th July at 7.00pm AEST on the Workshops Board.

Please join eBay staff Todd and Sally-Anne as they provide information on how you can become an eBay Education Specialist. The workshop will aim to answer your questions about the program, outline what you receive for being in the program and provide you with some tips on dealing with taxation, insurance and training for the program. Plus, we hope to have existing Education Specialists come along to give you their insight into the program.

Workshops are events presented by eBay staff, special guests and expert eBay members on a myriad of eBay-related subjects. Workshops combine informative material with interactive discussion. They are a great way to learn, interact with eBay staff and chat with the experts on a wide variety of interesting subjects. More eBay Australia Workshops will be held over the coming months. If you have ideas on future Workshop topics, let us know.

We look forward to seeing you there!

Regards,
The eBay Team

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We are pleased to announce a number of changes we will be making to the feedback system later this year.

These changes include:

1. Neutralising feedback left by members who don't participate in issue resolution processes. We believe that members unwilling to participate in processes designed to help resolve issues, such as the Unpaid Item process or the Item Not Received process, shouldn't be able to impact another member's reputation. After this change is implemented, if a member leaves feedback for a transaction and does not participate in these processes, eBay will neutralise their feedback. This means the rating (whether positive or negative) will not affect the recipient's feedback score. While the feedback comment itself will remain, it will include an administrative note from eBay indicating that the feedback doesn't count towards the member's total score.

2. Removing feedback from members who are indefinitely suspended within 90 days of registration. We believe that members who are indefinitely suspended within 90 days of registering on eBay were never truly members of the Community, and so their feedback comments and ratings should not count. We will automatically remove feedback (positive, neutral, and negative) left by such users.

3. Requiring new members to complete a tutorial before leaving neutral or negative feedback. This change will require all new users (members with a feedback score of less than 10) to complete a short tutorial before leaving neutral or negative feedback. We hope that the tutorial will educate new members about the feedback system as well as ensure that they are aware of the various communication tools available to them prior to leaving feedback for their trading partner.

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As the sophistication of these emails has increased, it has become evident that we all need help to weed out these fraudulent emails from our systems. Over the last year, eBay has rolled out one industry-leading product, the eBay Toolbar with Account Guard, that helps protect users from spoof sites by alerting users whenever they are about to go to a spoof eBay or PayPal site. If you don't have the eBay Toolbar, I strongly urge you to go and download it today.

But it's clear that we need to do more. That's why I'm particularly happy to announce that eBay will be rolling out one of our most effective measures to combat spoof – the second phase of My Messages (available in My eBay). With the second phase of My Messages, launching in late June, you can trust that important eBay account-related messages you receive in My Messages will be legitimate.

From a safety perspective, the bottom line is this – if the email affects your eBay account, it's in My Messages. If you get an email that looks like it's from eBay about a problem with your account or requests personal information and it's not in My Messages, it's a fake email. Please forward it to spoof@ebay.com.

The initial phase of My Messages, launched earlier this year, has been a read-only Inbox for members to receive information about buying, selling and other activities and events on eBay. This second phase of My Messages allows for two-way communication with eBay and with other eBay members. Soon you'll start receiving:

• important account-related messages (e.g. billing invoices, password change notices and other Trust & Safety messages),
• Customer Support responses and
• member-to-member communications

… ALL in your My Messages Inbox. This will ensure you never miss an important message because of spam blockers or a full email box. Additionally, you will continue to get a copy of these communications to your registered email address.

I hope you will take some time to become familiar with the upcoming changes to My Messages by reading our Frequently Asked Questions and taking the My Messages Tour. Keep an eye on the announcement board for more details.

Sincerely,

Rob Chesnut
Senior Vice President, Trust & Safety

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	***Original: Important Safety News from Rob Chesnut – Expansion of My Messages Coming Soon***
	02 June 2005 | 02:44PM EST Rob Chesnut Hi…I'm Rob Chesnut, and I'm the head of eBay's global Trust & Safety organisation. By now, I think the entire eBay community is familiar with the problem of spoof/phishing emails, and I'm sure that many of you have gotten one or more of these fraudulent messages in your home or business email account over the last year. Spoof emails have become a serious problem for banks and major ecommerce sites, and they are a significant threat to ecommerce globally. They are crafted by bad guys and appear to come from a trusted source, such as your bank, your ISP or eBay itself. They often contain all the correct logos and headers that give them the appearance of legitimacy. These emails usually contain some "call to action", some urgency designed to trick users into clicking a link that takes them to a legitimate-looking website where they enter their personal financial information and passwords. As the sophistication of these emails has increased, it has become evident that we all need help to weed out these fraudulent emails from our systems. Over the last year, eBay has rolled out one industry-leading product, the eBay Toolbar with Account Guard, that helps protect users from spoof sites by alerting users whenever they are about to go to a spoof eBay or PayPal site. If you don't have the eBay Toolbar, I strongly urge you to go and download it today. But it's clear that we need to do more. That's why I'm particularly happy to announce that eBay will be rolling out one of our most effective measures to combat spoof – the second phase of My Messages (available in My eBay). With the second phase of My Messages, launching in late June, you can trust that important eBay account-related messages you receive in My Messages will be legitimate. From a safety perspective, the bottom line is this – if the email affects your eBay account, it's in My Messages. If you get an email that looks like it's from eBay about a problem with your account or requests personal information and it's not in My Messages, it's a fake email. Please forward it to spoof@ebay.com. The initial phase of My Messages, launched earlier this year, has been a read-only Inbox for members to receive information about buying, selling and other activities and events on eBay. This second phase of My Messages allows for two-way communication with eBay and with other eBay members. Soon you'll start receiving: important account-related messages (e.g. billing invoices, password change notices and other Trust & Safety messages), Customer Support responses and member-to-member communications … ALL in your My Messages Inbox. This will ensure you never miss an important message because of spam blockers or a full email box. Additionally, you will continue to get a copy of these communications to your registered email address. I hope you will take some time to become familiar with the upcoming changes to My Messages by reading our Frequently Asked Questions and taking the My Messages Tour. Keep an eye on the announcement board for more details. Sincerely, Rob Chesnut Senior Vice President, Trust & Safety
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• Increase your visibility in search results
• Dress up your listing and stand apart from the crowd
• Get more buyers to view and bid on your items

See eBay’s Help for an example of Border.

This new Upgrade has been introduced in response to community suggestions after Border has been successful on eBay.com. We wish you continued success in selling on eBay Australia.

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The information collected will allow us to streamline our education and marketing programs and gives 20 lucky recipients the chance to win $100 in a PayPal account simply by completing the survey.

We will not ask you to enter information such as your User ID, password, credit card, bank or contact information.

As you’re the experts on buying, we’d love to know what you think about selling on eBay and the information gathered will only be used by us to make a better site.

The eBay marketing team would like to thank all respondents in advance for their time.

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All items listed on eBay.com.au between the hours of 12:00:01am AEST, Tuesday 21st June and 11:59:59pm AEST, Thursday 23rd June, 2005 will be eligible for Subtitle for FREE.

By adding subtitle to your listing it gives potential buyers additional information about your item or special offers regarding postage, price, warranty etc in the browse and search view. On average, listings using Subtitle attracted 74% more bids than listings that used no listing upgrades.*

Price promotions on eBay.com.au only happen every once in a while, so make sure you take advantage of this opportunity. For more information, see eBay’s price promotion page.

Have fun trading on eBay!

*This represents an average based on data from June 2004 transactions on eBay.com.au. No representation is made that a seller's final price, number of bids or conversion rate of a specific item will increase by the average percentages noted above.

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The competition is for successfully selling your first eBay item on eBay.com.au between 00:00:01 am AEST Monday 13th June and 23:59:59 am AEST Sunday 26th June, 2005. First prize is $5,000 or $10,000 if you accept PayPal as a payment method. 15 runners-up will each receive an eBay goodies pack valued at over $50.

To be eligible to win, members should observe the sweepstakes terms and conditions and eBay’s policies. The winners will be chosen based on the quality of their successful listing.

For more information and terms and conditions, refer to eBay’s Promotion Page.

Good Luck!

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This month’s major changes are in:

• Books, Comics & Magazines
• Collectables
• Electronics
• Toys & Hobbies
• Movie & Music Memorabilia

These changes are currently scheduled to go live overnight between 7th and 8th June. We strongly encourage members to pay careful attention to which categories have changed and to update Turbo Lister. Existing listings may be moved as categories are split, moved, or renamed.

We always welcome community suggestions and incorporate them wherever possible. To submit a suggestion to eBay click here.

Happy Trading!

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Vehicles listing (insertion) fee is usually AU$5 per vehicle but will be free during the specified period. Please note that listing enhancement fees and final value fees will still be charged. For all successful listings in Vehicles categories, the final value fee is set at AU$30 for motorcycles and AU$40 for all other vehicles.

For more information see our Vehicles Free Listing Week Page.

Price promotions on eBay.com.au only happen every once in a while, so make sure you take advantage of this opportunity to list a vehicle for FREE on Australia’s most visited car website.

Have fun trading on eBay!

The eBay Team

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We have made the logo available now so you can begin updating any of your printed materials, listings or other collateral pieces. Click here to go to the logo download page.

Regards,
The eBay Team

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