 ***eBay Site Issues Update*** |
10 May 2005 | 08:10PM EST
This afternoon a primary hosting provider for eBay in the San Francisco Bay Area experienced a power outage, and all site functions were temporarily down. eBay has been working with our hosting vendor to fully restore the site. As of 15:10 AEST all listings were available to view and bid on, however, some other site functions remained intermittently available. We will work to resolve these remaining issues during the next several hours.
eBay will be issuing credits and listing extensions, per our outage policy.
The listings on eBay’s sites around the world sit on 21 complex databases. Today’s outage affected the listings on those databases in two ways:
- One group of databases was unavailable from 12:33 AEST until 15:10 AEST. Since the items in these databases were unavailable for more than 2 hours, eBay will credit all fees associated with these listings. In addition, eBay has extended these listings by 24 hours and added an additional two hours to the credit and extension period.
- The second group of databases was unavailable for less than 2 hours, from 12:33 AEST until 14:15 AEST. Since these items were unavailable for less than 2 hours, eBay will credit all listing fees associated with these listings, but will not extend the listings. We will also add two hours to the credit period for these listings.
We thank you for your patience, and we apologise for the inconvenience this may have caused. We will provide additional information on this situation as it becomes available.
Regards,
The eBay Team
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