We know this is a really busy time for sellers as you are ramping up your businesses for the holiday season, and we regret any potential impact that this technical issue may have had. Please accept our sincere thanks for your patience as we work around the clock on your behalf to restore search functionality. We will continue to keep you informed of site performance. Our immediate priority is to resolve this issue. Once that is achieved, rest assured that we will assess the economic impact of this issue and will be compensating sellers appropriately. In the meantime, we will be issuing full fee credits for affected listings.

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We will be issuing full credits for all affected items for this title search outage as outlined in our site outage policy published here: http://pages.ebay.com/help/policies/everyone-outage.html.

There is no need to contact us to receive a credit for your affected item. Credits for those items will take several days but should be completed within a week. We understand how important this time of year is for your business and shopping experience and sincerely apologize.

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	***Original: Issues with Search results and eBay Stores***
	November 21, 2009 | 03:28PM PST/PT Due to errors in some of our backend systems, members may be seeing different errors in Search. This could be that "We were unable to run the search results you entered. Please try again in a few minutes" or a blank page, or simply the browser being unable to display the page. This is also affecting the ability to access eBay Stores through search directly, and sometimes from the store URL. Workarounds - Buy It Now Search and Advanced Search If you use the Advanced Search option at the top of the page, and type in your search query and click the title and description box and then run the search, the results for the title and description search will be returned. Alternatively, if you receive a 0 results page for title search and click the Buy It Now tab (or choose the title and description box and re-run the search), you'll see the (Buy It Now or title and description) results for your search query. Please note that we are working as quickly as possible to get this resolved. Thank you for your patience as we continue to work to resolve this.
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