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***Full search functionality expected to be restored to eBay.com on Sunday, Nov. 22 – Lorrie Norrington, President, eBay ***

November 21, 2009 | 10:55PM PST/PT

We are really sorry about the technical issue that resulted in searches returning either limited or no results throughout the day on Saturday, Nov. 21. We know this search issue may have disrupted your business. Our No. 1 priority has been to identify and fix the issue as quickly as possible, and restore full search functionality. Our teams are working around the clock to do that. Search functionality is returning to eBay.com throughout Saturday evening, PST, and we expect full search functionality to be restored Sunday.

We know this is a really busy time for sellers as you are ramping up your businesses for the holiday season, and we regret any potential impact that this technical issue may have had. Please accept our sincere thanks for your patience as we work around the clock on your behalf to restore search functionality. We will continue to keep you informed of site performance. Our immediate priority is to resolve this issue. Once that is achieved, rest assured that we will assess the economic impact of this issue and will be compensating sellers appropriately. In the meantime, we will be issuing full fee credits for affected listings.
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***Updated: Issues with Search results and eBay Stores - updated***

November 21, 2009 | 09:11PM PST/PT

Search functionality is almost fully restored.

We will be issuing full credits for all affected items for this title search outage as outlined in our site outage policy published here: http://pages.ebay.com/help/policies/everyone-outage.html.

There is no need to contact us to receive a credit for your affected item. Credits for those items will take several days but should be completed within a week. We understand how important this time of year is for your business and shopping experience and sincerely apologize.
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***Original: Issues with Search results and eBay Stores***

November 21, 2009 | 03:28PM PST/PT

Due to errors in some of our backend systems, members may be seeing different errors in Search. This could be that "We were unable to run the search results you entered. Please try again in a few minutes" or a blank page, or simply the browser being unable to display the page.

This is also affecting the ability to access eBay Stores through search directly, and sometimes from the store URL.

Workarounds - Buy It Now Search and Advanced Search
If you use the Advanced Search option at the top of the page, and type in your search query and click the title and description box and then run the search, the results for the title and description search will be returned.

Alternatively, if you receive a 0 results page for title search and click the Buy It Now tab (or choose the title and description box and re-run the search), you'll see the (Buy It Now or title and description) results for your search query.

Please note that we are working as quickly as possible to get this resolved. Thank you for your patience as we continue to work to resolve this.


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***Scheduled Maintenance For This Week***

November 18, 2009 | 08:57AM PST/PT

The eBay system will be undergoing general maintenance from approximately 23:00 PT (11pm) on Thursday, November 19th to 01:00 PT (1am) on Friday, November 20th. During this maintenance period, certain eBay site features may be intermittently unavailable or slow.
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***Search Visibility tool – listing rank feature now live***

November 17, 2009 | 06:26PM PST/PT

The “listing rank” feature has been restored in the new Search Visibility tool available from your Seller Dashboard. The “listing rank” feature reports the page and position in search results where your listings appear. (This is the line in the report that looks like “Rank: Page 2 (position 28) of 238,” for example.) We encourage you to continue to use all the features of the Search Visibility tool to evaluate the performance of your listings in Best Match search results. Thank you for your patience while we had to temporarily turn off this feature due to technical issues.
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